• Skip to primary navigation
  • Skip to main content
  • Skip to footer
20:20 Insurance Brokers

20:20 Insurance Brokers

Building long standing relationships with clients and business partners by providing quality insurance services.

07 3356 2377
Menu
  • About us
  • Ideal Client
  • Important Information
    • Complaints
    • Financial Services Guide
    • Insurance Broker Code of Practice
    • Privacy Policy
    • Important Notice
    • Service Agreement
  • Contact Us

Complaints

Internal Disputes Resolution Process

20:20 Insurance Brokers subscribe to the Insurance Brokers Code of Practice and are a member of the Australian Financial Complaints Authority (AFCA). As part of the Code obligations, we are committed to the fair, transparent and timely resolution of disputes. If you are unhappy with any of our services, please lodge your complaint in writing or contact our Complaints Manager, Les Engelbrecht.

We will acknowledge your complaint in writing and genuinely attempt to resolve your complaint fairly and efficiently within 20 days through our internal disputes resolution system.

Specific contact details are:
Les Engelbrecht
20:20 Insurance Brokers
Phone No. 07 3356 2377
Email: info@2020insurance.com.au

We will keep you informed about how we handle your complaint and provide you with reasons for our decisions. If we require further information, then we will inform you of this and agree with you an appropriate timeframe, keeping you informed of the progress.

External Disputes Resolution Process

If an issue has not been resolved to your satisfaction, you can lodge a dispute with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services dispute resolution free to consumers.

AFCA Contact details are as follows:

BY POST:
Australian Financial Complaints Authority (AFCA)
GPO Box 3
Melbourne VIC 3001

BY PHONE:
1800 931 678

BY EMAIL:
info@afca.org.au

An online complaint form is also available at the AFCA website www.afca.org.au

Footer

20:20 Insurance Services Pty Ltd

General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness.

20:20 Insurance Services Pty Ltd, trading as 20:20 Insurance Brokers.
ABN 36 141 812 222
AFSL #491024

Address

Level 2, Suite 2, 5 Gardner Close, Milton, QLD 4064

E: info@2020insurance.com.au
Ph: (07) 3356 2377

20-20SF_Logo

Copyright © 2025. Website by