Our Team
Les Engelbrecht
Director
0407 203 001
les@2020insurance.com.au
Les Engelbrecht is a highly respected insurance professional with more than 35 years of experience across underwriting, insurance broking, and business leadership. As Director and cofounder of 20:20 Insurance Brokers, Les has played a pivotal role in shaping the firm into one of Brisbane’s most trusted and clientfocused brokerages.
Les began his insurance career in the late 1980s and went on to build a diverse portfolio of experience through key roles at CGU Insurance and Vero Insurance, where he contributed across rural, commercial, and personal insurance lines and later served as Business Development Manager. His extensive background has helped him cultivate a deep understanding of risk, underwriting, and the evolving needs of Australian businesses.
In the early 2000s, Les transitioned into brokerage ownership, building his expertise as a Director of 2020 Insurance Broker before cofounding 20:20 Insurance Brokers alongside business partner Thomas Harrys. Their partnership—grounded in decades of shared industry experience—has created a brokerage built on integrity, commitment, excellence, and exceptional client service.
Today, Les is recognised for his ability to assess complex client needs, develop tailored insurance programs, and foster longterm relationships built on trust and reliability. Known for prioritising coverage quality over price, he ensures clients are properly protected, particularly at the critical moment of a claim.
With a reputation for exceeding expectations and a strong commitment to professional development—including holding a Diploma of Financial Services (Broking)—Les continues to be a driving force behind the growth and success of 20:20 Insurance Brokers. His leadership, industry insight, and clientfirst philosophy have helped establish the firm as a standout provider of personalised, highquality insurance solutions in Queensland
Thomas Harrys
Director
0412 079 997
thomas@2020insurance.com.au
Thomas Harrys is an accomplished insurance professional with an impressive career in the insurance industry. As Director and cofounder of 20:20 Insurance Brokers, he has built a reputation for unwavering professionalism, integrity, and a deep commitment to delivering exceptional service to clients.
Thomas began his insurance career in 1987, gaining extensive experience across a wide range of industry developments and emerging challenges over nearly four decades. His depth of knowledge and refined technical understanding have enabled him to guide clients through the complexities of business and personal insurance with clarity and confidence.
Together with his longtime business partner Les Engelbrecht, Thomas helped establish and grow 20:20 Insurance Brokers into one of Brisbane’s most respected insurance brokerages. Their partnership—spanning more than 25 years—has been instrumental in shaping a firm known for its resilience, trusted advice, and strong client relationships.
Thomas is recognised for his strong adherence to three core values: Integrity, Commitment, and Excellence. These values guide every aspect of his professional approach, from delivering highquality coverage solutions to ensuring that each client receives tailored, reliable, and competitively priced insurance programs. His dedication to these principles has been central to the firm’s continued growth and longstanding client loyalty.
Beyond his technical expertise, Thomas is highly regarded for the personal relationships he builds. He plays an active role in understanding clients’ evolving needs and ensuring their insurance protection evolves with them. His leadership, together with Les, has fostered a culture within 20:20 Insurance Brokers that prioritises exceptional service, strategic guidance, and meaningful long-term client partnerships.
In addition to his extensive practical experience, Thomas holds a Diploma of Financial Services (Broking), further reinforcing his strong technical foundation and commitment to ongoing professional development.
Today, Thomas continues to serve as a driving force behind the firm’s development. His focus on quality, values-driven leadership, and client-centric service ensures that 20:20 Insurance Brokers remains a trusted partner for individuals and businesses throughout Queensland.
Karen Tetuira
(07) 3356 2377
karen@2020insurance.com.au
Karen Tetuira is a highly respected insurance professional with over 40 years of industry experience, bringing exceptional depth of knowledge and capability to her role at 20:20 Insurance Brokers.
Karen plays a critical role overseeing claims management, compliance, office operations, and process improvement across the business. Her extensive career spans multiple facets of the insurance industry, including claims handling, underwriting, learning and development, project management, and systems administration, giving her a well-rounded and practical understanding of both client needs and internal operational excellence
Karen is widely recognised for her mastery of compliance, ensuring the business consistently operates to the highest professional and regulatory standards. Her commitment to continuous improvement has led to the successful implementation of streamlined processes across banking, claims handling, end-of-month procedures, pre-renewals, and debtor and creditor management. She has also played a key role in rolling out new software systems and developing professional templates to support brokers in delivering outstanding client service.
In addition to her operational leadership, Karen brings strong learning and development expertise, supported by formal qualifications including a Certificate IV in General Insurance, Diploma of Training and Assessment Systems, and a Diploma of Management. Her background in training enables her to build capability within teams while maintaining rigorous compliance and operational discipline.
Known for her exceptional organisation, responsiveness, and attention to detail, Karen is an invaluable member of the 20:20 Insurance Brokers team and a trusted point of contact for both colleagues and clients. Her professionalism and dedication directly contribute to the high standard of service and strong client relationships for which 20:20 Insurance Brokers is known.
Tenielle Price
(07) 3356 2377
tenielle@2020insurance.com.au
Tenielle Price is an experienced insurance professional with over 15 years’ experience in the insurance industry, bringing a strong client-focused approach to her role as Senior Assistant Insurance Broker at 20:20 Insurance Brokers in Brisbane.
Tenielle joined 20:20 Insurance Brokers in March 2021, where she plays a key role in supporting brokers and clients across a broad range of commercial insurance programs. Her career has given her exposure to all facets of the insurance broking process, including administration, claims support, account management, and broking assistance, allowing her to develop a well-rounded and practical understanding of client needs.
Prior to joining 20:20 Insurance Brokers, Tenielle spent more than a decade progressing through roles including Broker Assistant and Account Manager. This progression has strengthened her technical knowledge, attention to detail, and ability to manage client portfolios with professionalism and efficiency.
Tenielle holds RG146 Tier 1 Insurance Broking qualifications and is committed to continually building her knowledge and expertise to ensure clients receive reliable, up-to-date advice and service. Her approachable nature and strong relationship-building skills enable her to develop trusted connections with clients while supporting the delivery of personalised insurance solutions.
Dedicated, organised, and responsive, Tenielle is passionate about delivering exceptional customer service and ensuring each client’s individual needs and expectations are met. Her contribution is an important part of maintaining the high service standards and client relationships that define 20:20 Insurance Brokers.
Blaine Heilmann
(07) 3356 2377
blaine@2020insurance.com.au
Blaine Heilmann is a valued member of the 20:20 Insurance Brokers team, providing essential insurance broker skills & administrative support that underpins the efficient daytoday operations of the business. In his role Blaine works closely with brokers and support staff to ensure internal processes run smoothly and client service standards are maintained at the highest level.
Blaine’s responsibilities include supporting the administration of insurance policies, assisting with documentation and processing, and contributing to the overall organisation of office workflows. His role is integral to enabling the broking team to focus on delivering tailored insurance solutions while ensuring accuracy, professionalism, and responsiveness across all client interactions.
He holds a Bachelor of Business with a specialisation in Marketing from the University of Southern Queensland (USQ), a qualification that enhances his ability to communicate effectively, understand client needs, and support the firm’s clientfocused approach to insurance advisory. Blaine has strengthened his insurance capabilities by completing the RG146 Tier 1 Insurance Broking qualification.
Known for his reliability, attention to detail, and collaborative approach, Blaine plays an important part in supporting the service-driven culture of 20:20 Insurance Brokers. His contribution helps uphold the firm’s commitment to integrity, efficiency, and high-quality customer service for clients across a diverse range of industries.
Finlay Rush
(07) 3356 2377
finlay@2020insurance.com.au
Finlay Rush is an emerging insurance professional at 20:20 Insurance Brokers, bringing enthusiasm, technical capability, and a strong service mindset to the Brisbane based team. He began his career with 20:20 Insurance Brokers in January 2024, initially in an administration role before progressing into a broking position in September 2024.
Finlay supports clients across a range of insurance needs, with experience in claims management, quoting for new and hardtoplace risks, and remarketing renewals for existing policies. His handson exposure to the full insurance broking process has enabled him to quickly build a solid foundation in both technical and clientfacing aspects of the role.
Finlay holds a Bachelor of Business (International Business) from Queensland University of Technology, where he developed a strong interest in market structures and corporate operations. This academic background supports his analytical approach to insurance and risk management, particularly when assisting with complex or non standard insurance requirements. Committed to continuous professional development, Finlay has completed the RG146 Tier 1 Insurance Broking qualification ensuring he meets industry compliance standards.
Known for his positive attitude, drive, and eagerness to learn, Finlay is a valuable contributor to the continued growth and service excellence of 20:20 Insurance Brokers.